What data do we collect
We collect your source ip information for the duration of your session. This is to allow us to determine if your session is safe or being accessed by to many separate sources and is a security feature. Aside from this session information collected is restricted to site interactions such as basket updates.
What data we store
We store information associated with your order. When you complete an order your session data including source ip information mentioned above is deleted and unrecoverable by us. The order information you provide is kept until after the order is fulfilled. Once an order is dispatched there is a grace period of 60 days in order for us to deal with any queries regarding the order. Once this period expires the order is anonymised and all Personal Identifiable Information is removed leaving only details of the ordered items, cost and date. No name, address, email or other fields are retained or recoverable.
We use google analytics to track page usage and site statistics associated with performance, error tracking and order statuses. Please see Google Analytics privacy notice for their policy as a data processor.
As data controller we ensure IP anonymisation and page data is set such that no Personally Identifiable Information is sent to Google.
Your rights to your data
At any time you can contact us to disclose any information we hold on you. We will have to know if your query relates to an order or session id that we may be able to identify you with as there is no logon or account functionality, and we can be requested to remove information at any time. If the information relates to an order this will involve the order being cancelled and any funds already paid being recharged.